Tuesday, April 16, 2024
Pet HealthPet Industry News

How we Respond to a Pet Vitamin Overdose

By Karin Krisher

It’s happened to every pet owner. You’re late for work and toss your dog a chew (in our case, probably Daily Best) before you race out the door. When you return, exhausted, you open the door and see a scene from your worst nightmare: your pup, some poo, and a bag of chews, torn to shreds and, of course, totally empty. You have a vitamin overdose.

What’s your first reaction? (Aside from cleaning up the smelly stuff!) Do you gag a vitamin overdoselittle? Do you hold your animal’s paw and feed him chicken soup? Or do you do what the package instructs, and call a health professional? And if so, how much will he or she be able to do, or tell you?

Luckily, Pet Naturals has an answer. You don’t need to be bewildered at the sight of  the last night’s dinner on your rug that could indicate a possible overdose. You don’t need to feel guilty calling us up and letting us know that for some reason, your cat’s acting a little funky today, and it might be because he ate a whole bag of Calming XL for dogs.

The NASC’s take on a Pet Vitamin Overdose

When you purchase a supplement with the National Animal Supplement Council (NASC) seal, you are purchasing access to an organization that offers clear Vitamin overdoseand detailed support in cases like those described above. We’ve got a system in place to deal with these events efficiently and with real care for you and your pet.

Calling Pet Naturals, you’ll speak with a customer service representative who will ask you all the nitpicky questions you’d expect: “How old is your dog? What does your cat weigh? Tell me about the poo,” and the like. That representative wants to be sure that you know your animal is safe, and will probably ask if you’ve had a conversation with your vet, and what was recommended. Because every animal (and every product) is different, your representative will not be able to recommend a direct course of action, but can assure you that the event has been dually noted, and talk you through some of your concerns.

How we Handle your Pet’s Vitamin Overdose

Then the reporting begins. Not only will your representative report this event immediately to our front desk and research and development department, who will contact you to clarify and discuss, but the NASC also has a larger system for reporting events, called the Adverse Event Reporting System. All NASC members must report on a monthly basis, and the system tracks events by ingredient or product, and also by SKU (based on company).

This reporting system is fantastic for you because the FDA has access to it. If any one ingredient or product or company SKU pops up more than normal, they’re on it. These types of systems are designed to keep consumers—and their pets—safe.

So next time you enter your house to find your feline friend passed out with his tongue deep in a bag of Smelly Cat, don’t freak out. Just call a health professional, call us, and rest assured that the NASC seal is designed to have your back, one hundred percent of the time.